Velinova LLC (hereinafter referred to as “we” or “the Company”) values your privacy and is committed to protecting the personal information you provide when visiting and using our website, browsing our bathrobe products, and making purchases.
This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as the rights you have regarding your personal information.
- Information We Collect
When you visit the website, place an order, contact us, or use related services, we may collect the following information as necessary:
1.1 Order Information
When you purchase bathrobe products, we may collect:
Name;
Shipping address;
Billing address;
Email address;
Phone number;
Order details;
Products purchased and quantities;
Delivery-related information.
This information is primarily used to fulfill orders, arrange delivery, process refunds, and provide after-sales service.
1.2 Contact Information
When you contact us via email, phone, or website forms, we may retain the name, contact details, and the content of your inquiries or feedback that you voluntarily provide, in order to process your requests.
1.3 Website Usage Information
When you visit our website, we may automatically collect certain technical information, such as:
IP address;
Browser type;
Device type;
Operating system;
Page visit records;
Website activity logs;
Access times;
Referral sources, etc.
This information is primarily used for website operations, performance analysis, security protection, and improving the user experience.
- How We Use Your Information
Velinova LLC may use the collected information for the following purposes:
Processing and confirming your orders;
Fulfilling product delivery;
Providing customer service;
Processing returns, refunds, and related after-sales requests;
Responding to your inquiries and messages;
Maintaining the normal operation of the website;
Preventing fraud, unauthorized transactions, and other security risks;
Improving website functionality and the shopping experience;
Understanding website traffic and product usage patterns;
Complying with applicable laws, regulations, and legal requirements.
We will not use your personal information for purposes unrelated to the original collection purpose, unless permitted by law or with your separate consent.
- Payment Information
When you make a payment on the website, the payment transaction may be processed by a third-party payment processing service provider. We will not ask you to provide sensitive payment credentials—such as your full bank card PIN or card security code—directly to us via email, telephone, or other insecure channels for the purpose of processing orders.
Payment service providers may process relevant payment information in accordance with their own privacy policies and security standards.
- Cookies and Similar Technologies
Our website may use cookies or similar technologies to ensure the website functions correctly and to improve your browsing experience.
Cookies may be used to:
Remember the contents of your shopping cart;
Save essential website settings;
Understand website traffic and usage;
Improve website performance;
Prevent unauthorized or abnormal access;
Analyze user interaction with website features.
Certain non-essential cookies may be used subject to applicable laws and website settings, and only after obtaining your consent.
You can manage or delete cookies through your browser settings; however, disabling certain cookies may affect the proper functioning of some website features.
- Information Sharing
To fulfill orders and provide website services, we may share certain personal information with relevant service providers to the extent necessary, such as:
Payment processing service providers;
Delivery and logistics service providers;
Website hosting and technical service providers;
Website analytics and security service providers;
Customer service and communication service providers.
These third parties process information only to the extent necessary to provide the relevant services and must handle personal information in accordance with applicable laws and their own privacy policies.
We do not sell your personal information, except as required by law, to protect legitimate interests, or to fulfill services you have requested.
- Information Security
Velinova LLC employs reasonable technical and administrative measures to protect personal information and minimize the risk of unauthorized access, use, modification, disclosure, or loss.
However, no method of internet transmission or electronic storage is absolutely secure. Therefore, we cannot guarantee the absolute security of personal information in all circumstances.
- Information Retention
We retain relevant personal information based on business needs, order processing requirements, legal obligations, and the necessity for dispute resolution.
Order and transaction records may be retained after an order is completed to satisfy financial record-keeping, tax, legal, customer service, and other legitimate business purposes.
When personal information is no longer reasonably necessary for business or legal purposes, we will delete, anonymize, or otherwise securely dispose of the information in accordance with applicable requirements.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have some or all of the following rights:
To know whether we are processing your personal information;
To request access to your personal information;
To request the correction of inaccurate information;
To request the deletion of personal information, subject to legal requirements;
To request the restriction of the processing of certain personal information;
To object to the processing of certain personal information;
To request a copy of your personal information;
To withdraw previously given consent (where applicable).
Specific rights may vary based on the laws of your region.
If you wish to exercise your privacy rights, you may contact us via the following methods:
Company: Velinova LLC
Email: [email protected]
Address: 107 W Washington St, Northboro, IA 51647
Phone: +1 9844681132
- Children’s Privacy
Our website is not specifically directed at children.
If we learn that personal information regarding a child has been collected without appropriate authorization where required by law, we will take reasonable steps to handle such information in accordance with applicable laws.
- Third-Party Websites
Our website may contain links to third-party websites, payment services, or other external services.
When you visit third-party websites or use third-party services, the information involved is subject to that third party’s own privacy policies and terms of service.
We are not responsible for the privacy practices or content of third-party websites.
- Updates to the Privacy Policy
Velinova LLC may update this Privacy Policy in response to business changes, adjustments to website functionality, changes in laws and regulations, or privacy protection requirements.
The updated Privacy Policy will be posted on this page, and changes will be indicated by updating the “Last Updated Date.”
We recommend that you review this page periodically to stay informed about the latest version of the Privacy Policy.