Velinova LLC is committed to providing an excellent shopping experience. If the bathrobe you purchased does not meet your expectations, you may request a return in accordance with the following Return and Refund Policy.
- Return Period
You may contact us to request a return within 30 days of receiving the bathrobe.
Return requests made after the 30-day period may not be accepted, unless otherwise required by applicable law or expressly agreed to by Velinova LLC.
We recommend inspecting the product as soon as possible upon receipt. Please contact us promptly if you discover quality issues, incorrect items, or other order-related problems.
- Returns After Opening
You may request a return even if the bathrobe has been opened.
Opening the package does not automatically disqualify the product from being returned.
However, to ensure eligibility, the returned item must be in a condition suitable for processing the return. Returns may not be accepted for products that show signs of significant use, washing, or damage, or if the product’s condition has been compromised to the point where reasonable resale is no longer possible.
Eligibility for return will be determined based on the actual condition of the item and applicable laws.
- How to Request a Return
If you wish to return an item, please contact us via the following methods:
Email: [email protected]
Phone: +1 9844681132
When requesting a return, please provide the following information whenever possible:
Order number;
Purchaser’s name;
Contact email;
Product(s) to be returned;
Reason for return;
Photos of the product (if related to quality issues).
Once we confirm your return request, we will provide you with specific instructions on how to proceed with the return.
- Return Address
Address: 107 W Washington St, Northboro, IA 51647
- Returns Due to Quality Issues
If the received bathrobe has quality issues, is the wrong item, or differs significantly from the order, and the situation is verified to be the responsibility of Velinova LLC:
Velinova LLC will cover reasonable return shipping costs;
We will provide a refund, exchange, or other reasonable solution based on the specific circumstances;
We will notify you in advance if photos or additional information are required. 6. Returns for Non-Quality Reasons
If the reason for the return is personal—such as:
disliking the product;
incorrect size selection;
change of mind;
color or style not matching personal preference;
other reasons unrelated to product quality;
you may apply for a return provided the conditions are met, but the buyer is responsible for the return shipping costs.
- Requirements for Returned Items
Returned bathrobes must be in a reasonable condition.
We accept returns of opened items that meet the return criteria; however, the following situations may affect eligibility:
the item shows signs of significant use;
the item has been washed;
the item has obvious stains, odors, or damage;
the item is in a condition that significantly hinders resale due to use;
the item has been damaged due to human error or misuse;
other situations that do not meet reasonable return criteria.
Where applicable laws contain mandatory provisions to the contrary, those laws shall prevail.
- Refund Timing
Once the returned item arrives at the designated return address and passes inspection, refunds for eligible orders will be processed via the original payment method within 3–5 business days.
After the refund is issued, the actual time it takes for funds to appear in your account may depend on the processing times of banks, credit card issuers, or other payment service providers.
Therefore, the time the refund actually appears in your account may differ from the time we complete the refund processing.
- Partial Refunds
If an order contains multiple products but only some are eligible for return, Velinova LLC may process a partial refund based on the quantity and value of the eligible products actually returned.
- Return Shipping Risks
When returning items for non-quality reasons, the buyer is responsible for selecting a shipping method that provides valid tracking information and for keeping proof of the return shipment.
Please retain relevant shipping records until we confirm receipt of the returned item.
- Incorrect Orders or Shipping Damage
If you receive the wrong bathrobe or if the product sustains obvious damage during shipping, please contact us as soon as possible.
We recommend providing the following:
order number;
photos of the product;
photos of the outer packaging;
description of the damage;
relevant shipping information.
We will verify the details and provide an appropriate solution based on the specific circumstances.
12. Contact Us
If you have any questions regarding returns, refunds, or product issues, please contact us:
Company: Velinova LLC
Address: 107 W Washington St, Northboro, IA 51647
Email: [email protected]
Phone: +1 9844681132
Important Note: Please contact us to obtain the confirmed return address and instructions before shipping any items back.